Subject:Program Closes When Opening a File

Posted by: kdi001

Date:2/11/2007 5:30:03 AM

I've been using Sound Forge 8.0 for several months now. This morning I opened the program, previewed a sound file by highlighting it in the window (which worked), then tried opening it. BUT every time I try to open any sound file, the program completely closes.

Any idea what's happening or is it time to reinstall?

--Dale

Subject:RE: Program Closes When Opening a File

Reply by: ForumAdmin

Date:2/12/2007 10:20:37 AM

First, make sure you have the latest updates installed (8.0d, available in the Downloads area).

If that doesn't take care of it, it's likely an issue with the auto-preview. As a workaround, you might just try hitting "Stop" before you click OK to stop previewing before opening the file.

If this is still happening in 8.0d, please provide details on the file type and properties.

Thanks,
J.

Subject:RE: Program Closes When Opening a File

Reply by: kdi001

Date:2/12/2007 12:19:29 PM

It still closes even if I do hit the stop button first. It's happening with all file types. I will try version 8.0d and report back. This is very strange because it's been working fine for months.

Subject:RE: Program Closes When Opening a File

Reply by: kdi001

Date:2/12/2007 2:49:30 PM

Bad news. I just installed version 8.0d over the older version and the program still closes as soon as I open any sound file. This is really wacky. I have the full complement of Sony software products: Vegas, DVD Architect, Acid, etc.; all of them work but not this program. I don't have any viruses; in fact, the PC has never been online. I need to get this to work and secondly, why in the world did it all of a sudden develop this problem? Is the next step a clean reinstall? How do I do that without hurting the other Sony software?

Need help from the Sony online community, please--
Dale

Subject:RE: Program Closes When Opening a File

Reply by: ForumAdmin

Date:2/13/2007 8:23:29 AM

If you un-check auto-preview, does the problem go away? How about opening from the Explorer?

If the program "just closes", it is very likely a driver issue of some sort. Otherwise, you'd get one of our dialog boxes with the crash dump.

So please fill in your system specs, including sound card, driver version, and which driver model you are using in Sound Forge. Also note whether the same sound card is assigned as the default Windows device.

J.

Subject:RE: Program Closes When Opening a File

Reply by: kdi001

Date:2/13/2007 12:54:50 PM

Thanks so much for your help.
It is certainly frustrating because I have been using it successfully for quite some time now; in fact, my other Sony audio programs, like Acid and CD Architect, work just fine.

Okay, here’s what I discovered: If I uncheck auto-preview, the program still closes.

If I try opening a file from the Explorer, I get the error message I have posted below. When I click out of this Error/Exception Occurred window, the program closes.

I’m using XP Pro, version 2002, service pack 1, on a Dell XPS
Pentium 4 CPU, 3.20 ghz, 2.00 GB of RAM; my sound card is a SoundBlaster Audigy 2, driver version 5.12.1.

Here’s the error message I get when opening a file from the Explorer:

Sony Sound Forge 8.0
Version 8.0d (Build 128)
Exception 0xC0000005 (access violation) READ:0x214 IP:0x1004C69E
In Module 'forgek.dll' at Address 0x10000000 + 0x4C69E
Thread: GUI ID=0x218 Stack=0x12A000-0x130000
Registers:
EAX=00000000 CS=001b EIP=1004c69e EFLGS=00010202
EBX=0000002b SS=0023 ESP=0012a08c EBP=001f44c8
ECX=001f44c8 DS=0023 ESI=0012a248 FS=003b
EDX=0012a248 ES=0023 EDI=00000000 GS=0000
Bytes at CS:EIP:
1004C69E: 8B 88 14 02 00 00 F6 C5 ........
1004C6A6: 01 74 13 8B 80 2C 02 00 .t...,..
Stack Dump:
0012A08C: 00615F30 00400000 + 215F30 (Forge80.exe)
0012A090: 00000000
0012A094: 003B85A0 003B0000 + 85A0
0012A098: 00000000
0012A09C: 0012A101 00030000 + FA101
0012A0A0: 00000000
0012A0A4: 0040F209 00400000 + F209 (Forge80.exe)
0012A0A8: 0012A248 00030000 + FA248
0012A0AC: 0012A248 00030000 + FA248
0012A0B0: 0040E6D0 00400000 + E6D0 (Forge80.exe)
0012A0B4: 0012A144 00030000 + FA144
0012A0B8: 00000000
0012A0BC: 00000000
0012A0C0: 0012A0B0 00030000 + FA0B0
0012A0C4: 0012A0B4 00030000 + FA0B4
0012A0C8: 00000000
> 0012A0D0: 77D6EDBF 77D40000 + 2EDBF (USER32.dll)
> 0012A0D4: 77D950A0 77D40000 + 550A0 (USER32.dll)
> 0012A0DC: 77D452E8 77D40000 + 52E8 (USER32.dll)
> 0012A0E0: 5AD8ABFC 5AD70000 + 1ABFC (uxtheme.dll)
> 0012A0EC: 5AD71B71 5AD70000 + 1B71 (uxtheme.dll)
> 0012A0FC: 5AD73C51 5AD70000 + 3C51 (uxtheme.dll)
> 0012A104: 0040E6D0 00400000 + E6D0 (Forge80.exe)
0012A108: 00000000
0012A10C: 000A0154 00030000 + 70154
0012A110: 0000002B
0012A114: 00000000
> 0012A11C: 77D43A68 77D40000 + 3A68 (USER32.dll)
> 0012A130: 0040E6D0 00400000 + E6D0 (Forge80.exe)
0012A134: DCBAABCD
0012A138: 00000000
0012A13C: 0012A248 00030000 + FA248
> 0012A140: 0040E6D0 00400000 + E6D0 (Forge80.exe)
- - -
0012FFF0: 00000000
0012FFF4: 00000000
0012FFF8: 005A0BC8 00400000 + 1A0BC8 (Forge80.exe)
0012FFFC: 00000000

Subject:RE: Program Closes When Opening a File

Reply by: ForumAdmin

Date:2/14/2007 8:20:22 AM

This crash is in a very strange location unrelated to file i/o, which leads me to believe it is some type of stack corruption that eventually crashes elsewhere.

Has any new hardware or software been installed recently?

Anyway, a couple things to try:

1a) Open Forge, create a new file, synthesize some audio, and save it as .wav. Restart Forge and see if it re-opens.

1b) If so, close it, restart the app, and see if you can open it by selecting it a the bottom of the file menu.

1c) If so, close, restart, and see if you can open it via File->Open (or the Explorer).

If all that works, there may be an issue with the files you are trying to open. Please provide more details on format, location etc.

2) If the problem exists even for new files, you might try resetting all user prefs (Hold down Ctrl+Shift while launching Forge).

3) As a last resort, completely uninstall and re-install Sound Forge.

If none of these take care of it, it will probably be in your best interests to get in touch with tech support directly.

J.

Subject:RE: Program Closes When Opening a File

Reply by: kdi001

Date:2/14/2007 12:57:03 PM

Okay, I tried to Open Forge, create a new file, but as soon as I selected to create a "new file" the program closed!

So I tried resetting all user prefs and guess what? That did the trick!
Everything works fine now. I can't explain what may have occurred, but let this thread help to serve others that may have this problem down the road.

Thanks again, Dale