Subject:Sound Forge 9.0e crash on Channel Converter

Posted by: brant

Date:2/16/2009 7:06:28 PM

Here's an interesting crash that I get when trying to use any of the Channel Converter options: (everything else works great in SF 9.0e)

Open any type of file (MP3, wav, etc) file
Edit > Select All
Process > Channel Converter > select any item on the pulldown menu
Click O.K.

An Exception has occurred
Details>

Sony Sound Forge 9.0
Version 9.0e (Build 441)
Exception 0xC0000005 (access violation) READ:0xFFFFFFFF IP:0x32C757B8
In Module 'forgek.dll' at Address 0x32C50000 + 0x257B8
Thread: ProgMan (datawnd) ID=0x504 Stack=0x937D000-0x9380000
Registers:
EAX=00000001 CS=001b EIP=32c757b8 EFLGS=00010202
EBX=ffffd8f1 SS=0023 ESP=0937dea4 EBP=00482d00
ECX=00482d00 DS=0023 ESI=00002710 FS=003b
EDX=00009fe0 ES=0023 EDI=00000000 GS=0000
Bytes at CS:EIP:
32C757B8: 0F AE 54 24 3C 6A 10 68 ..T: 00 80 01 00 FF 15 B0 44 .......D
Stack Dump:
0937DEA4: 00000001
0937DEA8: 0937FF34 09280000 + FFF34
0937DEAC: 80004005
0937DEB0: 00000040
0937DEB4: 3A6DBE20
0937DEB8: 1772BD91
0937DEBC: 7E80BD41
0937DEC0: E28DBD1C
0937DEC4: 72453D45
0937DEC8: B6F43BF5
0937DECC: 37743DFB
0937DED0: 00373483 00360000 + 13483 (frgplugs.dll)
0937DED4: 0977F500 09770000 + F500
0937DED8: 00000000
0937DEDC: 00000000
0937DEE0: 00009FE0
> 0937DEF8: 00361820 00360000 + 1820 (frgplugs.dll)
0937DEFC: 09809060 09770000 + 99060
0937DF00: 00000000
0937DF04: 09809060 09770000 + 99060
0937DF08: 00000000
> 0937DFB4: 0050BE8D 00400000 + 10BE8D (Forge90.exe)
0937DFB8: C8FFBE0F
0937DFBC: 6388BE84
0937DFC0: 24A5BDA6
0937DFC4: 5A55BE88
> 0937DFDC: 358C3DCF 357D0000 + F3DCF (sfcdix.dll)
> 0937E030: 24323E73 24300000 + 23E73 (mcmpgmux.dll)
> 0937E108: 329C3F11 32990000 + 33F11 (extmondrv.dll)
> 0937E124: 36373EA3 36340000 + 33EA3 (sfmarket2.dll)
> 0937E1E0: 7CD53E06 7C9C0000 + 393E06 (SHELL32.dll)
> 0937E2D0: 7A163D16 79E70000 + 2F3D16 (mscorwks.dll)
> 0937E384: 79F43D95 79E70000 + D3D95 (mscorwks.dll)
> 0937E39C: 77993D61 77920000 + 73D61 (SETUPAPI.dll)
> 0937E414: 7958BDBE 790C0000 + 4CBDBE (mscorlib.ni.dll)
> 0937E464: 35263D95 35260000 + 3D95 (sfasio.dll)
> 0937E734: 32F0524C 32C50000 + 2B524C (forgek.dll)
> 0937E738: 3A0326A0 3A030000 + 26A0 (wavplug.dll)
> 0937E73C: 3A03274D 3A030000 + 274D (wavplug.dll)
> 0937E748: 32D7B06C 32C50000 + 12B06C (forgek.dll)
> 0937E750: 32F0524C 32C50000 + 2B524C (forgek.dll)
> 0937E760: 32D7BA15 32C50000 + 12BA15 (forgek.dll)
> 0937E778: 32F4C9B4 32C50000 + 2FC9B4 (forgek.dll)
> 0937E77C: 32D760E5 32C50000 + 1260E5 (forgek.dll)
> 0937E78C: 32D76332 32C50000 + 126332 (forgek.dll)
> 0937E7A0: 32D76354 32C50000 + 126354 (forgek.dll)
> 0937E7CC: 006C006F 00400000 + 2C006F (Forge90.exe)
0937E7D0: FFFFFFFF
0937E7D4: 00000001
0937E7D8: 00000001
0937E7DC: 00000002
> 0937E7F4: 00720041 00400000 + 320041 (Forge90.exe)
> 0937E7F8: 00690074 00400000 + 290074 (Forge90.exe)
- - -
0937FFF0: 00000000
0937FFF4: 00435370 00400000 + 35370 (Forge90.exe)
0937FFF8: 006AE880 00400000 + 2AE880 (Forge90.exe)
0937FFFC: 00000000

I've already been corresponding with Tech Support for the last couple of weeks - no resolution so far.
I think I've uninstalled and reinstalled SF 9.0e 5 times already.
I've run a full MS memory test, hardware tests, registry cleanups, no other applications running, insured that all my drivers on XP SP2 were up to date, etc., and followed the 20 different options with Tech support, all to no avail.
The last version on my machine was SF 7 - which still works perfectly. The Channel Converter functions worked with all versions of 7 (and still do).
It seems like none of the 9.0x versions work with the channel converter. I even reinstalled from CD.

Any clues? (I do only have 512M of RDRAM in the machine - maybe more RAM?)
Thanks,

Subject:RE: Sound Forge 9.0e crash on Channel Converter

Reply by: ForumAdmin

Date:2/17/2009 7:20:00 AM

RAM certainly could be a factor, but a quick glance at the task manager should tell you how close to the ragged edge you are running.

The crash itself occurs right on an SSE2 intrinsic, which your processor appears to support. Please specify your CPU and other relevant system info in the System Specs portion of your profile.

In the meantime, we can at least verify the accuracy of the dump by doing the following:
1) Hold down Ctrl+Shift while selecting Options->Preferences
2) Select the "Internal" tab
3) Type "sse" into the "Show only prefs containing..." edit box at the bottom
4) Change the "Value" column of "Use SSE2 code when available" (you can type in a zero or FALSE).
5) Click Apply, then OK
6) Try Channel Converter
7) Report back here on what happens...

Thanks,
J.

Subject:RE: Sound Forge 9.0e crash on Channel Converter

Reply by: brant

Date:2/17/2009 9:06:45 PM

J.,

That did the trick! Channel Converter Presets now work fine.

I was just about to retire this old PC - due to it's still running a 1.5 gHz P4 and using scarce and expensive RDRAM. It's time to anyway.

I've also updated my profile. The last post I had made to the forums was almost 5 years ago....

Thanks again.