Subject:Sony Support - not working for me

Posted by: Todd123

Date:7/14/2011 1:04:36 PM

I installed the latest version of Sound Forge and when I went to work with a track I was unable to add reverb. I have been using SF for many years so I know what to do, however, the software wouldn't even open the reverb window. So after trying several times to resolve this I wrote to support giving them the details of the problem...That was on July 5.

On July 13 I called support to ask if they would please respond.
The response I got in my case was an instruction telling me how to add reverb.

That is pretty poor support. Have you experience better here? I don't know what to do and this is a tool I need for the work I create.


5
13

Subject:RE: Sony Support - not working for me

Reply by: roblesinge

Date:7/14/2011 1:18:57 PM

Please provide details about your system, so we know what you're working with. What exactly are you doing, step-by-step to produce the error. Have you tried re-installing SF?

Rob.

Subject:RE: Sony Support - not working for me

Reply by: Todd123

Date:7/18/2011 5:51:09 AM

Information about my system:
i7 processor
16 ram
Win7 64 bit
brand new PC

The steps I am using to add reverb
highlight portion of the track
go to effects
click reverb
NOTHING happens.

and I haven't heard from Sony support in 5 days. The ONLY response I got to my question was HOW to add reverb. I explained I have been an active SF using for MANY years...I know how to add reverb. It is NOT working...no response from Sony.

Subject:RE: Sony Support - not working for me

Reply by: Geoff_Wood

Date:7/18/2011 4:19:47 PM

If this is your attempted procedure, I'd suggest reading the manual or Help. That's probably what Tech Support would suggest too.

geoff

Subject:RE: Sony Support - not working for me

Reply by: sathyme

Date:7/21/2011 6:31:58 PM

Hey - The SAME thing is happening to me - Maybe I can explain so someone will understand BOTH of us and give us a work-around or preferably a fix.

I Have SF 8 - Long-time user as well etc etc
Windows XP Pro
SF8.0d Build 128
Intel Pent. 4
Older Computer
Have been using SF products - from 6 - 8 since 2005/6 on this computer

AND Some of my Effects do not work Under Process and Effects - NO I can't do a Restore as it's been awhile now - AND I Don't want to risk un-installing and installing as THEN I have to go through all the builds and re-do install those as well - Is there a work around?

"If this is your attempted procedure, I'd suggest reading the manual or Help. That's probably what Tech Support would suggest too."

Has NOTHING to do with it - the windows - SIMPLY do NOT come up - There is NOTHING in Help about this anywhere.

I wanted to do a Repair/Install BUT that isn't available it seems in SF8

I TRIED to ask for help at:

https://www.custcenter.com/app/ask

But I keep getting: "Sorry, there was an error with your submission"
but it doesn't tell you WHERE and ALL fields except attachments are filled out - SO it won't even let me submit a question - so I thought I'd try the Forums
That's it - So we're BOTH having the same problem - and I guess we probably aren't the only ones

Any suggestions - ANYONE!

Subject:RE: Sony Support - not working for me

Reply by: jsg

Date:7/23/2011 10:56:32 AM

My suggestion is rather extreme: Do not buy Sony software. They charge exorbitant prices for upgrades ($239) to move from Sound Forge 8 to Sound Forge 10, they charge for technical support, their free tech support is useless, they don't have a website for bug reports, and in general one gets the feeling they they care about nothing but more profit. I am sorry I bought Sound Forge 10.

Jerry Gerber
www.jerrygerber.com

Subject:RE: Sony Support - not working for me

Reply by: sathyme

Date:7/24/2011 11:03:46 AM

OK - I appreciate what you are saying Jerry - But really - This is a Forum FOR people WITH SONY products so that wasn't really helpful was it? And seeing as those of us ON the forum ALREADY HAVE the products - Unless you plan on taking out YOUR wallet and replacing all of our software for us - WHY VENT on a legitimate question - WHEN WE ARE ASKING FOR HELP? - Do you not think it is frustrating - or that we are frustrated enough without your misplaced comment(s) - REALLY???!!

Subject:RE: Sony Support - not working for me

Reply by: jsg

Date:7/24/2011 2:21:05 PM

Sathyme,

You're right, I wasn't being very helpful. I was experiencing a moment of annoyance with myself for spending $239 for an upgrade. Even Microsoft doesn't charge that much. I am sure there are others who are frustrated too with Sony-- their pricing, their tech support and their apparent indifference to customer satisfaction.

Jerry
www.jerrygerber.com