Subject:Maximum install rate!?

Posted by: DJW

Date:11/24/2001 5:15:35 PM

I bought ACID PRO 2.0 and installed it on a couple of PC's at work 'cause some of us at the sound department needed it on our systems. Then I formatted my Home PC and I re-installed ACID and when I was going to register, it said I'd reached a maximum number of installations. I had never been notified of this installation limit and now I really need it on my home PC and I didnt keep the email with the authorization code.
I have written an email to Sonic Foundry Support but they're not answering, what can I do to install it again?

Subject:RE: Maximum install rate!?

Reply by: Chienworks

Date:11/24/2001 10:14:30 PM

How many licenses did you purchase?

Subject:RE: Maximum install rate!?

Reply by: Rockitglider

Date:11/24/2001 11:56:55 PM

Hello,
Once you format your hard drive it changes you computer ID and your other registration E-Mail won't work anyway.
If you would have read the Software licensing agreement you would have seen that your only supposed to install on one machine per serial number.
And thats pretty much the standard for all software.

See ya, Rockit

Subject:RE: Maximum install rate!?

Reply by: billybk

Date:11/25/2001 10:52:13 AM

I don't think you can install and register SF apps on multiple computers in different locations with just one license. It clearly violates the licensing agreement that you agree to, when installing the program. That is one of the main reasons why SF instituted this protection scheme in the first place. If you need more than one copy active at one time in different locations, then maybe you need to purchase another license.

Billy Buck

Subject:RE: Maximum install rate!?

Reply by: MyST

Date:11/25/2001 11:14:15 AM

Sorry guys, but you CAN install on multiple PCs, as long as they are for your own personal use.
The problem is that DJW clearly states that he installed it for other users. That is not allowed.

Later.

Subject:RE: Maximum install rate!?

Reply by: billybk

Date:11/25/2001 2:14:00 PM

Yes, this is true. In fact, I have several SF programs
installed both on my DAW and on my "internet" DSL computer. They sit side by side in my home project studio, where I am the sole user. I guess the key criteria, is if you install your licensed version on computers for the "benefit" of users other than yourself. Maybe, SF can help to clarify this issue.

Billy Buck

Subject:RE: Maximum install rate!?

Reply by: Iacobus

Date:11/25/2001 3:01:09 PM

MyST is definitely right; you can only install ACID on multiple computers if you are the only sole user of the program. Nobody else may use a single copy (license) of ACID at the same time.

Iacobus

Subject:RE: Maximum install rate!?

Reply by: MyST

Date:11/26/2001 9:03:02 AM

That's why people giving away their serial number might be in for a rude awakening when they try to re-register!
The person you gave the number to is pluggin' away on Acid, and you're SOL. Now THAT'S ironic!

Later.

Subject:RE: Maximum install rate!?

Reply by: Djipy

Date:11/26/2001 4:14:04 PM

How many registrations are allowed ? Is this information mentioned somewhere ?
What happens if you decide to reformat your PC once a month ?

Subject:RE: Maximum install rate!?

Reply by: Iacobus

Date:11/26/2001 9:20:37 PM

I'm not really sure how many registrations are allowed.

If you were a registered user and required help, I'm sure SF would help out somehow with the situation.

I forgot to mention that if you give away an old copy of ACID (of which you are registered), be sure to keep it legal and alert Sonic Foundry to the matter, so that they may issue a new serial number to the new owner.

For example, I gave away my old copy of ACID Pro 2 to my uncle since it was just sitting around gathering dust. I contacted SF because I am a registered user of that version. SF promptly transferred the license of ACID Pro 2 to my uncle with a new serial number.

Iacobus

Subject:RE: Maximum install rate!?

Reply by: Rockitglider

Date:11/26/2001 10:14:57 PM

Hello,
I was told that the license were not transferable
??????????????

Rockit

Subject:RE: Maximum install rate!?

Reply by: Iacobus

Date:11/27/2001 1:49:50 PM

That's weird. Take a look at the "Transfer Restrictions" section on the SF Software Agreement. They specifically state that you cannot transfer the software to another party without prior written consent from Sonic Foundry. That means before you even consider giving your copy of ACID to someone, you should get permission to do so first (which is what I did before giving my copy of ACID Pro 2 to my uncle).

That also means you should give up everything related to that version, manuals, box, CD's and all to the recipient. And since I already owned ACID Pro 3 at that point, it wasn't an issue. It just means that I should never use ACID Pro 2 again.

Iacobus

Subject:RE: Maximum install rate!?

Reply by: Rockitglider

Date:11/27/2001 4:49:00 PM

Well thats what I would like to do because I haven't used it since I installed the Acid 3 Beta.....Maybe once.
I'll give them a call and see what they say.

Thanks, Rockit