Subject:Getting answers from tech support email

Posted by: PABrockway

Date:1/5/2002 6:20:48 PM

Has anyone actually gotten a reply from Customer Service?

I posted an email on Christmas day about my problem and
it said they would get back to me as soon as possible.
I still have not had a reply.

When I talked to tech support, they told me it wasn't their problem that I needed a new driver or firmware
and I should contact Dell.

The problem is similar to the one posted by roparker
except I cannot get it to recognize my CD burner
even if I log in as administrator using Acid Music 3.0e, not Acid Pro 3.0.

My drive is a internal Sony CRX160E Scsi CD Rom Device.

Thanks

Subject:RE: Getting answers from tech support email

Reply by: Iacobus

Date:1/5/2002 7:56:41 PM

I've never had a real problem with SF's tech support. They always seem to help me out when I need it. Have you tried newer firmware for your CD-RW as SF suggested?

Iacobus

Subject:RE: Getting answers from tech support email

Reply by: PABrockway

Date:1/6/2002 3:09:40 PM

I haven't figured out where to get the firmware. I
went to the dell support and there were no downloads
for that device. I sent them an email and am waiting
for a response.

Would the firmware/drivere be under Sony's support?

Subject:RE: Getting answers from tech support email

Reply by: PABrockway

Date:1/6/2002 3:58:41 PM

I uninstalled Acid Music 3.0e and reinstalled the
original CD of Acid Music 3.0a and it works as
advertised. It looks as though it is a problem
with the upgrade, no the CD Read Writer.